Frequently Asked Questions
Gatens Adventures Unlimited, LLC know you have questions and we are here to help make the chartering process as simple and hassle free as possible. If at anytime you have a question or need additional information, please do not hesitate to contact us. Thank you.
Reservations and Booking
Q: How do I book a charter?
Once you notify our office that you would like to book a charter we will send you a confirmation. It is very important that you review all details of your confirmation for accuracy. If everything is correct you must sign your confirmation and send back with your deposit.
Q: How far in advance do I have to book?
Bookings are based on availability; many of our busy days sell out months in advance. However, if available Gaten’s will meet your needs with 24 hour notice. All trips must be paid in full prior to departure. Only cash, credit cards, cashier’s checks and money orders are accepted within 3 weeks prior to your departure. Full payment & Itineraries are due 3 weeks prior to trip's departure.
Q: How far in advance should we reserve our motor coach?
We suggest reserving your motor coach as far in advance as possible to make certain the equipment is available. We can accommodate last minute bookings as well but availability of equipment may be affected.
Q: Can I request a driver?
Yes, please let us know if you would like to request a driver and we will make every effort to meet your request. Unfortunately not all requests can be granted but you can have confidence in knowing that you will have a professional, safe driver.
Q: What is Gaten’s Adventures cancellation policy?
The cancellation policy applies to all groups regardless of the date the trip was booked.
Cancellation of entire trip prior to 30 days out, less any money that is non-recoverable from service providers & the group will be assessed a $50.00 booking fee. From 29-15 days prior to departure 50% of total travel fare will be refunded & any money that is non-recoverable from service providers. If group is entitled a refund it will be 7 to 10 business days before refund is processed. From 14 days out prior to departure there will be no refund.
Q: How much does it cost to charter a motor coach?
Each trip is calculated based on your itinerary. A detailed itinerary will guarantee you the most accurate price. But do not worry if you are not sure of your plans, we can still help you with an estimate that can be updated as your trip is finalized. Request A Quote »
Q: How much of a deposit do you require?
A deposit of $100.00-$500.00 per bus is required. We cannot put your bus on hold until your signed confirmation and deposit is received.
Q: What forms of payment do you accept?
We accept American Express,MasterCard, Visa, Discover, checks, and cash. We will also accept purchase orders from approved organizations.
Q: When is final payment due?
Balance Due 3 weeks prior to departure..
Q: Are driver gratuities included in your rates?
Driver gratuities are not included in our rates, but our operators would appreciate the compliment.
Q: Are driver hotel rooms included in your rates?
Driver’s rooms (for “over the road” charters) are not included in the rates. Reserving and paying for the room is the client’s responsibility. Drivers must have a private room with private restroom and bathing facilities. Drivers may not stay in the room with a person from your group. In the case of multiple drivers there must be separate rooms for each driver.
Q: What type of insurance does your company carry?
We carry vehicle insurance, vehicle liability insurance and professional liability insurance. You can rest assured that you are well protected when you travel with Gaten’s Adventures. We can provide proof of our insurance upon request.
Q: How far will your vehicles travel?
Gaten’s Adventures Unlimited LLC is licensed and insured to travel anywhere in the USA and Canada. We can assist your group with round trips and/or one-way transfers.
Q: How long can a driver drive?
Department of Transportation regulations allow a driver to be on duty for 15 hours per day. Of the 15 hours “on duty” the driver may be behind the wheel driving 10 hours. Every driver must record 8 hours of off duty to equal a 24 hour day cycle. These regulations are in place to ensure the safety of your group.
Q: Can we leave in the middle of the night?
Yes, our coaches operate 24 hours a day. So if you prefer to drive through the night and arrive at your destination in the morning we can accommodate your group.
Q: Do the buses make stops?
Yes, the bus will make periodic stops and will accommodate groups request to stop along the way. In order for Gaten’s to provide you with the best possible service please supply the sales office with a list of any possible stops so the driver can be informed prior to your departure.
Q: What are the DOT Standards and how do you comply?
Under DOT regulations, carriers are required to ensure their drivers are fully qualified. All of our drivers hold a current Commercial Driver’s License with a passenger endorsement, undergo a complete physical, and hold a valid medical certificate. We do random drug testing of our drivers, which is in compliance with DOT regulations. There are limits on how long a driver may drive, basically no more than 10 hours following 8 consecutive hours off duty. We take these limitations into consideration when helping you plan your long trips. Our operators are required to have 3 years minimum of driving experience.
Motor Coach Amenities and Rules
Q: How many passengers can your vehicles accommodate?
Our large motor coaches seat 55 passengers. Our mini motor coaches seat 28 passengers.
Q: Do all of the buses have restrooms?
Our 55 and 40 passenger buses have restrooms on them.
Q: Does Gaten’s Adventures allow smoking on board?
No. Gaten’s Adventures does not allow smoking on any of the motor coaches.
Q: Are food and drink allowed on board?
Yes. Food and non-alcoholic drinks/beverages(screw top drinks) may be carried on board for personal consumption. We do ask that you respect our buses and assist with cleaning. (A damage deposit may be required).
Q: Are pets allowed on board?
No dogs, cats, birds, or other animals will be allowed on board. Service animals are permitted.
Q: Can we bring our own music and movies?
Yes, every motor coach is equipped with a CD and DVD player.